Do you have any doubts?

Here you'll find frequently asked questions about Clavis.

Frequently Asked Questions from Users

  • Is it compatible with all automations?

    Currently, the use of the CLAVIS App is possible by installing the WI-CLAVIS device inside the STARG8 control unit present in the Gate line motors and in the Rolls garage door motors.

  • Can I connect multiple automations?

    Yes, you can connect all the automations equipped with WI-CLAVIS you want to the App. You just need to complete the registration procedure (just follow the instructions in the QUICK GUIDE).

  • Can I monitor who enters?

    Thanks to the App, you will be able to remotely monitor all accesses to your registered automations.

  • What if your smartphone turns off or the battery runs out?

    If your phone turns off or the battery runs out, your data is saved in the secure cloud and connected to the app. To open your automation, you'll need to follow the standard procedure (USE THE TRADITIONAL REMOTE CONTROL OR THE KEY).

  • What if I lose my phone?

    Use of the App requires password access. Without the password, all data will be inaccessible.

  • How do I connect my phone to WI-CLAVIS?

    WI-CLAVIS is a WI-FI device, inserted inside the STARG8 control unit, thanks to a special module, which simply connects to the home network.

  • Why am I not receiving the confirmation email?

    You should first check your account's SPAM folder and make sure the information you entered is correct. After checking this, if the problem persists, we recommend contacting support.

  • Where can I buy WI-CLAVIS?

    WI-CLAVIS is a KINGgates product which has an extensive network of direct distributors

  • What if I change houses?

    If you move house, simply register the new automation devices while keeping the data saved in the cloud and, if necessary, delete any automations no longer in use from your app.

  • How can I reset the WI-CLAVIS module so I can use it in another system and with another user?

    The procedure for resetting the Wi Clavis module is as follows:

    -Press the START button on the STARG8 control unit for 9s until all the LEDs flash

    -Release the START button

    -Press the SET button for 4s and the Set, Radio, Start LEDs will flash together 4 times

    Be careful to also delete the automation profile within the CLAVIS App

Installer FAQs

  • How many automations can I connect?

    There is no limit to the number of automations you can connect to the App.

  • Is it compatible with all the automations already installed?

    The app is compatible with the WI-CLAVIS device installed in the STARG8 control unit (June 2018 version) using a dedicated module. Starting in 2019, it will be possible to install WI-CLAVIS in any control unit using an adapter.

  • If my customer loses his phone, what should I do?

    Customer data is stored in a dedicated database. You can retrieve it from there.

  • Does the Clavis App replace Specialist?

    No, CLAVIS is the App designed for the end user, SPECIALIST for the installer.

  • Who sees the LOG?

    Only ADMIN users have the ability to see all operations performed by other users.

  • What is authorization?

    It is a special permission that can be limited in time and shared with multiple users.

  • How do I create an authorization?

    Only the ADMIN user can create a permission by adding a new user, which can be guest or admin, from the dedicated Access menu.

  • What is geolocation used for?

    The system uses the smartphone's geolocation to understand when it is close to the automation.

  • How do I choose the aperture radius?

    The opening radius, the distance within which the automation should open, is determined when selecting the opening mode, which can be customized with 3 options. Once the opening mode is set, you can define the distance within which the automation will open.

  • Why is it important to specify the opening mode?

    The opening mode can be chosen based on 3 options:

    - Automatic: When you're within range, you can choose for the gate to open automatically. Make sure your smartphone's GPS functionality is enabled.

    - semi-automatic: when approaching the opening radius, if you have selected the semi-automatic mode, a notification appears on the smartphone screen with the suggestion of the OPEN command;

    - manual: to open the gate you will have to access the App menu where the command to open manually is located.